Q.Dear Pat: I work directly with the public and when the rules that I am supposed to follow don’t please our clients, they can get pretty rude. That would be okay, but if they ask to speak to the manager, she never backs me up. She gives people whatever they want, making me look like the bad guy and teaching our customers that they don’t have to play by the rules.
Q.Dear Pat: Every time I turn around some co-worker is collecting money for something – kids’ sports, walks for every disease under the rainbow, birthdays, retirements. It never ends! If I don’t contribute, they’ll think I’m hard-hearted. But I’m on tight budget. How can I hold on to my money without being Scrooge?